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Service Delivery Manager – Mining 10 views

IntelliStaff - Phalaborwa, Limpopo - Brief Description: We looking for a Service Delivery Mining Manager in Phalaborwa, Limpopo. There is room growth. We are looking for someone that is either based there or has worked in that area. Only working experience in the same industry will be considered. Responsibilities: - Manager Key accounts to finalize service delivery agreements on vehicle maintenance, repairs, parts delivery and etc. - Establish good customer relationship with key stakeholders - Establish delivery processes to ensure each customer gets the same great experience from the initial state - Oversee and supervise service staff on different sites to ensure the required processes and tasks are delivered - Manage customer expectation and enhance satisfaction by assessing customer feedback and improving procedures - Create efficient and cost-effective systems, and to carry it out positively - Motivate and lead the service team - Document compiling and filing - Assist in logistics, payment collection and any other tasks that required by business or management Requirements: - Working experience in Service Delivery on mines or contractor for mine is essential, - Working experience on service delivery for dump trucks, tippers, loaders, excavators, parts especially tires is key. - Working experience with Phalaborwa Mining Company is preferred - Strong leadership skills on motivating and leading the service team - Strong interpersonal skills to communicate with the team, give clear and correct instructions and provide great customer service - Good computer skills to analyse data and create reports - Detailed oriented, to interpret information from different resources to prepare and present report, to find solutions for problems - Knowledge of Health & Safety at mine - Teamwork... - Permanent - Full-time

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