Technical Manager Bloemfontein 50 views

National Security - Free State - National formerly known as Chubb is a 100% South African owned company and proud to be associated with “Proudly South African”. National is one of the most recognised security companies in South Africa and combines more than 185 years of safety and fire expertise with state-of-the-art technology with a highly skilled workforce providing customers with absolute confidence in their fire and security systems. We are committed to ‘making South Africa safer together’ with all stakeholders and to use improved safety and technology as a catalyst for growth and job creation. Together with our shareholders and their vast entrepreneurial backgrounds we are confident of realising this dream. We have also increased focus on our guarding division providing our customers with a holistic solution and would like to create synergies between our customers and the new National brand with integrated value offerings in the commercial sector. We are looking for Technical Manager to join our dynamic team. MAIN DUTIES Scheduling of service calls & Installations and coordinating of techs and subbies Ensuring optimization of routes Ensure KPI’s are met for service & Install, wrt Customer service (same day call if booked before 10am) Revenue per tech Calls per tech per day No charge dockets Repeat calls Material Costs/Margins Labour costs & subbie costs as % of turnover Liaise with clients and resolve technical problems timeously Ensure technical issues affecting debt collection are promptly resolved Ensure regular training of technicians takes place with suppliers Liaise with GM/Sales reps on customer issues/general feedback Provide weekly/monthly reports on KPI’s General administration around service & install work Maintain EHS standards, and ensure the correct PPE is in use Ensure all technicians/subbies are correctly and professionally dressed Ensure technical vehicles are clean, properly maintained and roadworthy Ensure that the usage of technical vehicles is regularly checked for speeding, after hour’s unauthorized use etc. Manage and monitor all overtime and ensure it is revenue generating Comply with all related policies and procedures QUALIFICATIONS & POSITION REQUIREMENTS Minimum Grade 12 and PSIRA Grade B A minimum of 3 years’ experience in a managerial role A good understanding of alarms/technical experience essential Strong financial acumen A Management diploma advantageous Fully computer literate (MS Office) Sage & Master Mind experience preferred PERSONAL ATTRIBUTES Good communication skills essential (both verbal & written skill) Customer focused and works well with people The ability to work overtime when required Work well under pressure Well disciplined, self-motivated and energetic Benefits include Pension Fund, Medical Aid, Fuel Card, Company Cellphone. QUALIFICATIONS & POSITION REQUIREMENTS Minimum Grade 12 and PSIRA Grade B A minimum of 3 years’ experience in a managerial role A good understanding of alarms/technical experience essential Strong financial acumen A Management diploma advantageous Fully computer literate (MS Office) Sage & Master Mind experience preferred PERSONAL ATTRIBUTES Good communication skills essential (both verbal & written skill) Customer focused and works well with people The ability to work overtime when required Work well under pressure Well disciplined, self-motivated and energetic... - Permanent - Full-time




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