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Payment Operations Specialist (US 0486) 22 views

Perform - Nala, Free State - Department: DEPTCOD-0000146626535 - 73-387 - DAZN - Operations Job Title: Payment Operations Specialist (US 0486) Reports to: Payment Ops Team Lead Location: Charlotte, USA Hours of Work: Full Time DAZN is looking for passionate Payment Operation Specialists to join the Operations Team. Experience with Zuora, Salesforce, Adyen or payment consoles like Google Play Billing or Apple In-App Purchases is not required but will be looked upon favorably. As a Payment Operation Specialist at DAZN, you will be responsible for the day-to-day management of the payments ecosystem and CRM platforms used by DAZN. This role involves liaising with PayOps Team Leader, Operations, Product Management and Development teams to support the launch of new features, new markets and ensuring the smooth running of existing features. In this role, you will also perform analysis on transactional data to support the optimization of acquisition rates and reduce customer churn. Over time, your growing understanding of these systems will also be vital in assisting the Quality Assurance and Customer Service teams to validate requirements. You will also be undertaking live issue investigation, managing and resolving the NALA backlog of payment issues. Initially, your main role will be to provide support for the day-to-day management of Salesforce, Zuora, Adyen and other payment consoles, perform administrative tasks such as managing settings, promotional campaigns and creating or updating data, layouts, workflows, reports. You will proactively interact with stakeholders to understand requirements and improvements and subsequently execute them in a timely manner. Eventually, you will also operate transactional analysis and deep dives into all types of payments, payments acquirer testing and renewal logic optimizations. This role has great potential to expand your understanding and knowledge of all aspects of online payments and e-commerce, from acquirer testing to definition of risk strategies to counter payments fraud. As DAZN grows, this role will increase in responsibility. You will have support from the Product Acquisition Team based in London, Poland and Amsterdam, to enable you to upskill in e-commerce management and analytical techniques. Furthermore, you may be required to travel abroad to support product launches and to receive training from the rest of the Payments Team. HERE'S A BREAKDOWN OF WHAT YOU'LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF) Own the day-to-day management of the payments ecosystem including Salesforce, Zuora, Adyen and 3rd party payment method consoles such as Google Play Billing and Apple In-App Purchases Work with Customer Services to manage and resolve the Payment Issues backlog with particular focus on critical payment issues that may arise post product-launch and beyond Enable new payment methods and the launch of new markets in NALA, assisting and enabling Finance with reporting and QA with testing Transactional analysis and Payments Ecosystem optimization DO YOU HAVE THESE ESSENTIALS? High computer and data literacy (including Excel), you are a logical thinker, reliable, and are an efficient and strong communicator You have intellectual curiosity combined with outstanding analytical skills Passion for the customer data Ability to multi-task efficiently and efficiently prioritize workloads NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE Experience with payments platforms (e.g. Adyen, WorldPay, Stripe, etc) Experience with subscription-based products, ecommerce or online payments in general Experience with mobile payments Knowledge of the NALA payments landscape Passionate about Sport or OTT Streaming services HERE'S A BIT MORE ABOUT US In 2015, DAZN was simply an idea. Now we are a global media tech company with over 2000 permanent employees and a unique live and on-demand sport streaming service which is active in multiple territories around the world. Our company is also home to some of the world's most popular sports websites including Goal.com, Sporting News and Spox.com. If you were to ask one of our employees what it's like to work at DAZN you may hear words such as progressive, brave, dynamic, agile and fun. We have a team of intelligent, hard-working individuals who believe in our product and who want to support our common goal: to change the way the world sees sport. Using world class technological infrastructure and the expertise of the very best talent drawn from the BBC, SKY, ESPN, FIFA, Nike, Facebook, Twitter, Spotify, Amazon and Now TV to name a few, DAZN is leading the charge to give sports fans around the world access to sport anytime, anywhere. DAZN is available on nearly every connected device including TVs, smartphones, tablets, PCs and games consoles. The platform is going through a period of rapid expansion with further new markets to be revealed soon. To find out more visit: BENEFITS INCLUDE… You'll receive up to 15 days of Paid Time OFF (from the start), 9 paid holidays, affordable health benefits (dental and vision included), generous sick time package, competitive parental leave, short and long-term disability paid by the company, basic term life insurance and personal accident insurance paid by the company, 401(k) and a flexible work environment. And there's more…… you'll have access to our online learning portal (MindTools) and be part of our Career Deal, which aims to support your continued professional development. We also have a structured management development program and a financially rewarding 'Refer a Friend' scheme. *Please Note – some of these benefits will be available to you upon successful completion of your probation.... - Permanent - Full-time




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