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HOTEL GENERAL MANAGER 43 views

African Personnel - Umtata, Eastern Cape - The General Manager is responsible for all aspects of operations at the hotel, from day-to-day Staff Management and Guests. He / She should be an ambassador for the brand and our Hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the Hotel Owners and other Stakeholders. Responsible for managing the Hotels Management Team (HOD's) and overall Hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures. GM DUTIES AND RESPONSIBILITIES: - Oversee the operations functions of the Hotel, as per the Organizational chart. - Hold regular briefings and meetings with all Head of Departments. - Ensure full compliance to Hotel operating controls, SOP's, Policies, Procedures and Service Standards. - Lead all key property issues including capital projects, customer service and refurbishment. - Handling complaints, and oversee the service recovery procedures. - Responsible for the preparation, presentation and subsequent achievement of the Hotel's Annual Operating Budget, Marketing & Sales Plan and Capital Budget. - Manage on-going profitability of the Hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Ensure all decisions are made in the best interest of the Hotel and Management. - Deliver Hotel budget goals and set other short and long term strategic goals for the property. - Developing improvement actions, carry out costs savings. - A strong understanding of Profit & Loss statements and the ability to react with impactful strategies - Closely monitor the Hotels business reports on a daily basis and take decisions accordingly. - Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. - Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs - Prepare a monthly financial reporting for the Board of Directors, Holding Company and Stakeholders. - Draw up plans and budgets (revenues, costs, etc.) for the Board of Directors, Holding Company and Stakeholders. - Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipments and services. - Act as a final decision maker in hiring key staff. - Coordination with HOD's for the execution of all activities and functions. - Overseeing and managing all departments and working closely with department heads on a daily basis. - Manage and develop the Hotel Executive team to ensure career progression and development. - Provide effective leadership to Hotel Team members - Be accountable for responsibilities of department heads and take ownership of all guest complaints. - Lead in all aspects of business planning. - Respond to audits to ensure continual improvement is achieved. - Corporate client handling and take part in new client acquisition along with the sales team whenever required.... - Permanent - Full-time




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