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Business Sales Consultant (Cellular Industry) 11 views

Headhunters - Port Elizabeth, Eastern Cape - We represent one of South Africa's leading cellular networks, whose vision is to be the service provider of choice, delivering world-class solutions that truly meet the needs and demands of our customers. Our corporate client seeks to appoint an experienced Business Sales Consultant to their dynamic and driven Port Elizabeth based sales team. Position non-negotiables include : Retail industry experience (preferably in sales or management) A 3 year business Management Diploma/ Degree (or similar) Total of 5 years' experience overall sales experience Experience in Strategic Key Account Management, Strategic Sales Management, Business Development and / or Operational Management This is a awesome opportunity to join a growing and prominent brand / cellular network. Purpose of the Job: To sell products and services to customers hence expanding market acceptance of the company brand thus enhancing the company's overall sales revenue, as well as taking full accountability to achieve monthly targets within the assigned base and customers. Main Responsibilities: Preparation of Action Plans: Design and implement strategies for the assigned portfolio of accounts in alignment with company, Marketing, channel objectives and requirements. Set objectives and targets for the assigned portfolio of accounts for acquisition, retention and profitability. Meet and exceed stipulated monthly, quarterly and annual sales targets. Adhere to a defined sales process and quality standards Prepare Corporate Account plans and Sales plans and Call plans for identified specific targets markets. Identify sales prospects and contact these and other accounts as assigned. Follow up timely on new leads and referrals resulting from field activity Develop and maintain sales materials and product knowledge Manage time effectively and be self-accountable Development of strategies within the SME Sector to ensure a competitive advantage. Ensure sales forecasts are timely submitted to management Sales Generation: Prepare presentations, proposals and contracts. Present and sell company products and services to current and potential clients Follow up to confirm proper follow through for prospects and existing account Interact with other internal stakeholders (e.g. Networks, Credit Vetting, etc) to develop RFP's Provide customers with product and service information. Interact with internal departments to schedule implementations Place orders and ensure deliveries are made Perform up-selling and cross-selling of products and services Prepare paperwork to activate and maintain contract services Co-ordinate company staff to accomplish the work required to close sales Market Research: Conduct thorough market research per channel location nationwide in order to accurately develop a highly effective and relevant channel strategy. Identify the unique channel segments for each geographic region to establish customer behavior patterns (Service ownership, service usages, channel usage, customer profitability, campaign behavior, loyalty program behavior, churn behavior, etc.) Identify customers' behavior patterns per region for the development of successful churn and campaign model deployment relevant to each specific region. Identify target customer groups and segments for customer acquisition, growth and retention activities to be deployed on a national basis. Identify new market trends that are happening both locally and globally to ensure our campaign/promotion are revenue generating. Relationship Building and After Sales Service: Cultivate positive business relationships for the purposes enhancing sales revenue Manage performance and relationships with key decision makers and influencers within the scope of the assigned portfolio of accounts. Identify, initiate and nurture relationships with prospects and existing accounts over the phone, via email and in person as appropriate Ensure a high level of customer satisfaction though a continued professional and efficient service delivery. Respond to customer requests timeously Identify, investigate, and resolve customer issues and queries Follow-up on customer inquiries not immediately resolved and follow through Resolve billing issues, misapplied payments, etc. and recommend process improvements where necessary Manage account services through quality checks and other follow-up. Maintain contact with all clients in the defined territory to ensure high levels of client satisfaction Report Generation: Prepare status reports, including activity, closings, follow-up, and adherence to goals Ensure that the daily, weekly, monthly and annual sales, call logs and lead reports are accurate and submitted to management. Generate reports on emerging trends in customer issues Update all activities on Clarify (CRM system) Control expenses to meet budget guidelines and prepare all expense reports on time Monitor and control account economics to ensure fiscal viability of solutions and planned sales. Manage company's financial risk exposure regarding all commercial agreements concluded. Perform any other relevant duties as requested by management Qualifications A 3 year business Management Diploma/ Degree Experience Total of 5 years' experience overall sales experience Of which 3 + years Cellular experience in sales required Experience in Strategic Key Account Management, Strategic Sales Management, Business Development and Operational Management Be willing to work extra hours when required, be willing to travel regularly Competencies: Results Orientation Team Leadership Collaboration and Influencing Change Leadership Customer Orientation... - Permanent - Full-time




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