Department of Co-Operative Governance and Traditional Affairs Johannesburg- Help desk Operator- ICT Service Level Management(re-advert)

March 21, 2018

Job Description
The Provincial Government of Gauteng is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability.
The specific reference number of the post must be quoted; failure to comply with these instructions will disqualify applications from being processed.
Department of Co-Operative Governance and Traditional Affairs
Johannesburg
REFS/002771
Help desk Operator- ICT Service Level Management(re-advert)
Directorate Information Communication and Technology services
Package R226 611.00 per annum (plus benefits)
Requirements
Matric plus NQF level 5 in IT Related including ITIL and A+ Service Technician qualification, coupled with a minimum of 1-2 years’ experience in the public sector and or related area. Proven experience relating to main objectives / outputs as set out in section C. Competencies: Legislation, regulations and policies, supply chain management policies and practices, financial accounting, risk management policies and practices, asset management policies and practices, budget submission, information technology systems and support, economic business models and tools, investment and cash management, conduct project appraisals, corporate communication, ccustomer services, interpersonal relations, telephone etiquette, computer, courier services, finance, HR Matters, planning and organising, safety, stores, training and technical proficiency
Duties
Ensure availability on the telephone and e-mail systems to receive and log incoming calls from users on Call-logging application. Prioritize and assign calls to IT Technicians for resolutions. Follow up on enquires to ensure the appropriate action is taken. Track and manage calls to make sure that calls are responded to, resolved and closed with agreed SLA. Ensure customer service quality is upheld at all times. Provide first line support where calls are easy and quick to resolve. Provide weekly reports on a number of calls logged, calls outstanding and calls not resolved. Sharing knowledge with team colleagues.
Notes
It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. People with disabilities are encouraged to apply. Applications should be submitted strictly online at www.gautengonline.gov.za and it should be accompanied by a Z83, comprehensive Curriculum Vitae (CV) as well as certified copies of qualifications and Identity. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. This post is a re-advertisement, applicants who previously applied are encouraged to re-apply.
Enquiries Caiphus/ Andy, tel (011) 355 4654/4227
Number of Posts 1
Closing Date 2018/04/02
Criteria Questions
Do you have Matric plus NQF level 5 in IT Related including ITIL and A+ Service Technician qualification?
Do you have a minimum of 1-2 years’ experience in the public sector and or related area?
Do you have the following competencies: Proven experience relating to main objectives / outputs as set out in section C. Competencies: Legislation, regulations and policies, supply chain management policies and practices, financial accounting, risk management policies and practices, asset management policies and practices, budget submission, information technology systems and support, economic business models and tools, investment and cash management, conduct project appraisals, corporate communication, ccustomer services, interpersonal relations, telephone etiquette, computer, courier services, finance, HR Matters, planning and organising, safety, stores, training and technical proficiency?
Do you reside in Gauteng?
                          
PLEASE NOTE:Due to the large number of applications we envisage receiving, applications will not be acknowledged, If you do not receive any response within 3 months, please accept that your application was not successful.
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