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Duty Manager 11 views

Bidair Services (Pty) Ltd - KwaZulu-Natal - Bidair Services (PTY) Ltd., a company 100% held subsidiary of the BIDVest Group Ltd. was formed in 2005 in order to combine and manage a number of Bidvest Group Ltd. companies in an aviation services focused unit. Bidair Services is in the unique position of being the only wholly South African ground handling company operating in this market and as such has a complete “handle” on this operating environment. Bidair Services currently provides quality handling services, passenger handling, ramp handling, load control and operations, cleaning and toilet and water service, to more than 25 international and domestic airlines flying into South Africa, these services are offered at the following ACSA airports; Johannesburg, Cape Town, Durban, Port Elizabeth, East London and George. All services are carried out in accordance with the IATA Airport Handling Manual (AHM) procedure and recommended practices. Furthermore Bidair Services offers a comprehensive charter and meet and greet services throughout South and Southern Africa which can cater for the most discerning of people.Bidair Cargo provides comprehensive cargo handling services as well as a well-developed cargo outsourcing product that has been adopted by a number of domestic and regional airlines.Business lounge facilities are provided through Premier Lounges who operate ten lounges at six airports throughout South Africa. Compliance to budget (revenue, expenses, headcount, overtime etc.) Compliance to quality standards. (Penalties, on time performance, SLA’s etc.) Staff compliance to grooming standards. Ensuring effective means of communication are in place and maintained with internal and external clients (Regular meetings and minutes, reading files) Handling and resolution of complaints Customer satisfaction and dissatisfaction Logging of compliments and complaints. Accurate and timely completion of administrative duties. Staff attendance and action taken to address irregularities. Effective planning and resource allocation to ensure maximum utilization of resources. Management of overtime. Planning and accurate allocation of resources (manpower and machinery). Management of equipment. Manage serviceability of equipment. On time performance. Penalties. Fines Compliments. Complaints. Revenue. Expenses. Check-in errors. Boarding errors. Inadmissible / Deportees accepted for travel resulting in deportation. Training and development of staff. Staff knowledge. Compliance to safety and security procedures. Compliance to SLA’s and SGHA’s. Internal and external audits. Customer surveys. IOD’s. Accident and incident statistics. Timely and accurate reporting of accidents and incidents. Adequate addressing of operational irregularities. Ensuring the highest level of service is supplied to passengers and clients. Carrying out of disciplinary action. Grade 12 Minimum of two years flight control experience Excellent knowledge of and experience with airline / airport processes Must have experience with regards to airline SLA’s, implementation, monitoring, corrective action Must be experienced in staff and operational planning in a passenger handling environment (rostering, scheduling, monitoring of overtime) Must be familiar with airline auditing procedure and processes Must be experience in management IR & HR responsibilities Computer literate: MS Office (intermediate level) Must have experience in the implementation of Quality Management systems. Must have experience with regards to the OHSA and regulations Must have excellent communication skills and be able to communicate with individuals on various levels Must have good writing skills Must have experience in dealing with and responding to customer complaints Market Related Grade 12 Minimum of two years flight control experience Excellent knowledge of and experience with airline / airport processes Must have experience with regards to airline SLA’s, implementation, monitoring, corrective action Must be experienced in staff and operational planning in a passenger handling environment (rostering, scheduling, monitoring of overtime) Must be familiar with airline auditing procedure and processes Must be experience in management IR & HR responsibilities Computer literate: MS Office (intermediate level) Must have experience in the implementation of Quality Management systems. Must have experience with regards to the OHSA and regulations Must have excellent communication skills and be able to communicate with individuals on various levels Must have good writing skills Must have experience in dealing with and responding to customer complaints... - Permanent - Full-time



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